Skills For Work Training - Building Professional Relationships
Conflict Management & Dispute Resolution
All teams experience conflict and disputes. They are a fundamental human experience — regardless of industry or organisation.
These issues can either harm productivity, relationships & cohesion. Or, they can trigger enquiry, innovation & better ways of working.
Conflict Management & Dispute Resolution defines conflict and dispute, explores their evolution, and considers their potential benefits or harm — based on how they are managed. This course focuses on techniques for resolving conflicts, minimising damage, and developing dispute resolution skills through practical, scenario-based activities.
- Mode: Live Online, On-Demand, Corporate Booking
- Cost: $550.00
- Duration: Full Day, 9:30am – 3:30pm
- Non-Accredited Training — suitable for continuing professional development
(Certificate with CPD Points).
Why Choose Us
Outcomes From Completing This Course
You will learn how to:
- Define and illustrate key terms and concepts.
- Describe the typical lifecycle of a conflict.
- Explain how conflicts may be beneficial.
- Understand ‘localisation’ in containing negative disputes.
- Separate personal from issues-based factors in resolving conflicts.
- Maximise positive outcomes through skilled influencing.
- Make a personal development plan to continuously improve your skills and approaches to conflict management & dispute resolution.
Enlightened
Understand key conflict management concepts & terminology.
Recognise the conflict lifecycle, and what to expect.
Empowered
Implement powerful & practical planning, to drive your own continuous professional development.
Skilled
Minimise negative impacts from disputes through localisation.
Enhance generative outcomes through positive conflict management.
Confident
Practise distinguishing personal factors from your professional practice.
Return to work, ready to implement your new skills.
Course Highlights
How Our Course Is Different
- Experienced Facilitator: Benefit from insights and guidance from our highly experienced instructor.
- Employer Endorsement: Gain skills that are recognised and valued by employers.
- Engaging Format: Participate in interactive workshops and receive personalised feedback.
- Accessible Content: We make complex concepts easily understandable and relatable, ensuring you can apply them effectively.
- Certification: Earn a recognised certification upon completion, showcasing your commitment to conflict management & dispute resolution.
FAQs
Frequently Asked Questions
Everything that you wanted to know, and were waiting to ask!
This short course is ideal for a wide range of professionals in the private, public, not-for-profit and NGO sectors, who are seeking to develop capability in this core skillset.
This short course has been developed by TechKnowledgey in consultation with industry and government partners and with reference to best practice skills development to ensure it responds to the real-world needs of your sector. Our facilitators are not only experienced professionals but are also current practitioners who are equipped to explain the contemporary issues and workplace requirements.
The course is available Live Online, On-Demand, and for Corporate Bookings – offering flexibility to suit different learning preferences, and group requirements.
Live Online is delivered by our facilitator in real-time, and offers the chance to ask questions.
On Demand gives you 1-month of access to pre-recorded training, covering exactly the same topics, over the same time-frame. You don’t have a chance to ask questions, but you can replay and review the presentation.
Both:
- Cover the same content and skills development.
- Take the same time to complete, and provide the same volume of learning.
- Come at the same cost.
- A full day is equivalent to 6 hours
- High speed and uninterrupted internet access is required to access the Live Online and On Demand courses.
- Latest version browser; we recommend Chrome.
- Live Online preference is that the electronic device you are using has video to promote a more interactive and personal learning environment.
Yes, participants will receive reference materials and resources to support their learning during and after the course. Live Online and On Demand students will receive materials digitally. For Corporate bookings printed materials are provided.
- Yes! You will receive a digital credential which recognises your time and learning effort. TechKnowledgey uses the Credly platform to issue our certificates.
- A digital credential or badge is a representation of the learning outcomes, experience or competencies students have attained.
- Our digital certificates can be securely verified, and our students can share them online via social networks like LinkedIn.