Skills For Work Training - Building Professional Relationships
Customer Service Essentials
As competition continues to accelerate, organisations must differentiate themselves from their competitors. High-quality customer service is perhaps the most effective differentiator in this context. This requires investment and employees developing specific skills.
Customer Service Essentials explores the differences between internal & external customers, examines flexible service delivery, and builds a model for excellent service.
The course also discusses overcoming barriers, the benefits of investing in customer service, and fostering a service culture — with scenario-based activities for skills development, including complaint handling.
- Mode: Live Online, On-Demand, Corporate Booking
- Cost: $550.00
- Duration: Full Day, 9:30am – 3:30pm
- Non-Accredited Training — suitable for continuing professional development
(Certificate with CPD Points).
Why Choose Us
Outcomes From Completing This Course
You will learn how to:
- Distinguish internal from external customers.
- Vary your approach to service provision, as appropriate.
- Recognise the associations applied to ‘customers’, ‘clients’, ‘products’ & ‘services’ — and leverage these associations effectively.
- Apply best-practice models for excellent service delivery.
- Confront and overcome barriers to service delivery.
- Capture the commercial benefits of customer service.
- Contribute to developing a robust customer service culture within your own organisation.
Enlightened
Recognise the terminology & conventions applied to customer service in different contexts.
Empowered
Modify your service approach for the context.
Achieve the customer outcomes you desire.
Skilled
Deliver best-practice customer service.
Improve your organisation's commercial performance.
Confident
Practise your skills in a supportive environment.
Return to work, ready to build your brand & service culture.
Course Highlights
How Our Course Is Different
- Comprehensive Coverage: Our course addresses both internal and external customer service, ensuring participants understand and can effectively manage both types of relationships.
- Adaptability Focus: We emphasise the flexibility of service delivery across various commercial contexts, preparing your team to handle diverse customer interactions with ease.
- Practical Skills Development: Through scenario-based activities, participants gain hands-on experience in real-world service contexts — such as complaint-handling — enhancing their practical skills.
- Best-Practice Models: We provide a robust model for excellent service delivery, helping participants implement proven strategies to achieve outstanding customer service.
- Service Culture Integration: The course concludes with strategies to foster a customer service culture within your organisation, ensuring long-term benefits and a cohesive service approach.
- Certification: Earn a recognised certification upon completion, showcasing your commitment to customer service.
FAQs
Frequently Asked Questions
Everything that you wanted to know, and were waiting to ask!
This short course is ideal for a wide range of professionals in the private, public, not-for-profit and NGO sectors, who are seeking to develop capability in this core skillset.
This short course has been developed by TechKnowledgey in consultation with industry and government partners and with reference to best practice skills development to ensure it responds to the real-world needs of your sector. Our facilitators are not only experienced professionals but are also current practitioners who are equipped to explain the contemporary issues and workplace requirements.
The course is available Live Online, On-Demand, and for Corporate Bookings – offering flexibility to suit different learning preferences, and group requirements.
Live Online is delivered by our facilitator in real-time, and offers the chance to ask questions.
On Demand gives you 1-month of access to pre-recorded training, covering exactly the same topics, over the same time-frame. You don’t have a chance to ask questions, but you can replay and review the presentation.
Both:
- Cover the same content and skills development.
- Take the same time to complete, and provide the same volume of learning.
- Come at the same cost.
- A full day is equivalent to 6 hours
- High speed and uninterrupted internet access is required to access the Live Online and On Demand courses.
- Latest version browser; we recommend Chrome.
- Live Online preference is that the electronic device you are using has video to promote a more interactive and personal learning environment.
Yes, participants will receive reference materials and resources to support their learning during and after the course. Live Online and On Demand students will receive materials digitally. For Corporate bookings printed materials are provided.
- Yes! You will receive a digital credential which recognises your time and learning effort. TechKnowledgey uses the Credly platform to issue our certificates.
- A digital credential or badge is a representation of the learning outcomes, experience or competencies students have attained.
- Our digital certificates can be securely verified, and our students can share them online via social networks like LinkedIn.